Faq

  • Smart Drinking Fountain FAQ
  • What is Pet Smart Drinking Fountain? BELLAMYRA Smart Drinking Fountain is a smart water dispenser. It features a triple filtration system that ensures  every drop of water your pet drinks is fresh and clean. The warm and silent design allows the pet to drink clean water without being bothered by the noise. The separation of the inner and outer buckets makes cleaning and refilling more convenient. Warm cartridge replacement reminder and water shortage reminder makes the owner worry-free. Powerful anti-dry burn system, no need to worry about damage to the appliance due to water shortage even when out and about. automatically adjusts the water dispensing frequency which ensures that pets have enough water while saving energy and protecting the environment.
  • Smart Drinking Fountain good for pets?
  • Is the Smart Drinking Fountain good for pets?   Pets with shoulder height of 15cm or more can use this device normally. There is no problem with small dogs and cats as they grow up quickly. Pets drinking water with slightly raised head is healthier.

  • Pet feeders FAQ
  • Why can’t I see the videos from the past few days and it says they have expired?
  • The video storage method is to store videos according to different packages. You can choose your own corresponding package in the app and purchase it yourself.
  • I just tried voice, but why is there an echo?
  • If you are making the call relatively close to the feeder, then the sound is emitted from the speaker of the mobile phone and transmitted back from the mic of the mobile phone, which will cause an echo. Therefore, it is not recommended to make the intercom call next to the device.
  • When I use the intercom function, there is an inexplicable harsh sound.
  • It is recommended that you conduct intercom away from the device so that there will be no such sound.
  • Pet logo pendants and bag customization FAQ
  • How to customize pet logo pendants?
  • Custom pet logo pendants and bags require a photo of your pet.
  • How long does it take to customize pet logo pendants and bags?
  • Under normal circumstances, it will take us 10-15 natural days to complete and send it to you after we receive your pet's photo. The whole process will take about 20-25 natural days to receive your pet's logo pendant.
  • If you have any questions about BELLAMYRA products, please contact us: service@bellamyra.com

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